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bbcon Speakers

We’re thrilled to start to unveil our key speakers for bbcon 2019.  What a line up of talent as we announce our first wave of speakers who will grace our stage at bbcon to showcase their industry expertise, experiences and wonderful real life stories.  Year after year bbcon keeps getting better and this year is no different.

bbcon speaker Tui Allen

Tui Allen
Senior Director of Product Management
Blackbaud

Blackbaud Financial Edge Introductory Session

Join us as we unveil Blackbaud’s next generation of Fund Accounting software, Financial Edge NXT. Financial Edge NXT is a complete fund accounting solution designed specifically for the needs of nonprofits and government entities. Effectively manage cash flow with invoices and deposits, financial reporting, monitor and track program success, support fundraising efforts, and all your organisation’s financial processes with best-in-class capabilities. Financial Edge NXT utilises the latest in cloud technology, delivering an integrated user experience with less manual effort allowing you to spend more time and resources to drive your mission forward.

Bio:

As Senior Director of Product Management for Blackbaud, Tui Allen leads the direction Blackbaud’s Fintech products, The Financial Edge NXT (fund accounting), Blackbaud’s Payment Solutions and various other Fintech offerings. She has also supported several Strategic Corporate Development M&A Projects.

Tui has more than 15 years of experience in the Software and technology sector. Her work includes managing various global technology systems, strategy and process reengineering projects and working with several Fortune 100 companies, including AT&T, Comcast, and The Walt Disney Company.

Before coming to Blackbaud, she worked as a manager for Ernst & Young (Capgemini), on the next generation Customer Relationship Management (CRM), Ticketing, Reservation, and Property Management Systems Integration project for the Walt Disney Company.

In addition to Tui’s professional experience, she is a mom of two boys, loves traveling, yoga, running, and spending time outside. She is also active within the community, volunteers frequently, serves on various diversity and leadership groups, and serves on the board of Engaging Creative Minds (ECM).

Katherine Ash bbcon 2019 speaker

Katherine Ash
Fundraising Manager
Royal Flying Doctors Service Queensland

Fundraising for the Future – Being Brave with Bequests

Katherine Ash from Royal Flying Doctors Service (RFDS) QLD is currently moving towards a much braver and bolder approach to bequest communications. Rather than carefully dabble around the edges RFDS are taking an approach where bequest fundraising takes centre stage even at the risk of losing some revenue in the short term. The majority of charities are frightened to take this approach even though they know it will provide a better LTV and ROI. This is a sector-wide issue and it’s also a by-product of the way charities set their budgets. Bequests budgets are cut or modestly set because the revenue won’t appear in the same budget year/cycle.

Bio:

Katherine started in NFP after securing a 12 month appointment in the competitive Royal Children’s Hospital Foundation graduate intern program – working across Direct Marketing, Third-Party Fundraising and Corporate Partnerships. Recognising that direct marketing principals underpin all great fundraising, Katherine decided to focus on individual fundraising while working at QIMR Berghofer and then RFDS QLD. She moved agency-side as the Senior Account Manager at Donor Republic, working across a diverse range of charities in appeals, peer-to-peer, digital and bequests before returning to RFDS QLD as the Fundraising Manager.

Katherine is a true generalist fundraiser, committed to best practice and continual improvement. She has a passion for getting the most out of small, dedicated teams while challenging the status quo.

Jemma Balmer bbcon speaker 2019

Jemma Balmer
Fundraising Manager
Ronald McDonald House South Island

When You’re the Youngest in the Room: Being a Millennial in Fundraising

What’s it really like to be young in the nonprofit workplace? What do you have to offer, at your age? What unique challenges do you face? How can you move through your fear of being wrong? Why is your voice so very important?
From one millennial to another, we’re going to name the unique fears that can paralyse us early in our careers, and we’re going to call out the elephant in the Room – our Imposter. Only then will this give us the courage to move forward, contribute more, and take the leaps forward we dream about.

Bio:

Working in the nonprofit and social change world is a special place, full of heart and quirks and fiercely dedicated, passionate, kind people. Jemma is an astute communicator who is as interested in the people working in this field as the people they help. Jemma’s especially interested in young people who are starting their careers in this industry, and what unique challenges they face. She regularly speaks and writes about vulnerability, leadership, Imposter Syndrome and creativity. During the day, Jemma leads the Fundraising team at Ronald McDonald House South Island in Christchurch, New Zealand, and is also an alumni and coach at Seth Godin’s altMBA.

Jeremy Bennett bbcon 2019 speaker

Jeremy Bennett
Owner and Chief Consultant
BigFoot Fundraising

Breaking Down the Silos for Better Supporter Engagement and Fundraising

In this session, Jeremy will discuss how to have better supporter engagement that ultimately leads to better fundraising outcomes. Connecting with supporters today is getting harder and traditional methods are struggling. Discussing real life examples and case studies across the sector, Jeremy will show how being truly supporter centric, having an integrated approach, and maximising digital can help connect your supporters and donors to your cause and boost your fundraising.

Bio:

Jeremy Bennett is the Owner and Chief Consultant of Bigfoot Fundraising. Bigfoot Fundraising is a boutique fundraising and marketing consultancy that helps nonprofit organisations make a bigger impact, for a better world. If you’d like your digital fundraising to make a bigger impact, Jeremy would love to hear from you to discuss how he can help.

Bailey Benzle bbcon 2019 speaker

Bailey Benzlé
Director of Pre-Sales & Sales Enablement
Omatic

Are Data Blind Spots Hurting Your Fundraising Effectiveness?

Your data strategy should empower your ability to deliver an awesome supporter experience at every stage. Your supporters are trying to send you messages through data. Sometimes, blind spots in our data prevent us from seeing the whole picture. Discover how to eliminate these blind spots, giving you the ability to employ a data strategy that powers your supporter experience while increasing fundraising effectiveness.

Bio:

Bailey Benzlé is the Director of Pre-Sales & Sales Enablement for Omatic Software where she supports both internal staff and clients by determining the best solution to meet unique nonprofit needs. Her responsibilities include working with organisations of all types and sizes by providing evaluations, software demonstrations, answers to technical questions, and resources for any product questions.

Prior to joining Omatic Software, Bailey held multiple sales roles at Blackbaud and in the Target Analytics division of Blackbaud®. She also spent seven years in the nonprofit sector, as a marketing specialist and Raiser’s Edge end-user. Bailey graduated from Elon University with a bachelor’s of science degree in Biology.

Dan Bernstein bbcon 2019 speaker

Daniel Bernstein
Consultant
FundraisingForce

Three Ways to Gain Maximum Support from Your Board

Bio:

Daniel Bernstein has been an independent consultant in Australia since October 2013. Prior to this, he spent three and a half years as Training Consultant at Blackbaud delivering services to customers in Australia, New Zealand and Hong Kong. Before moving to Australia, he worked in the US for non-profit organisations of all sizes, as well as large corporations and small private companies.

Dan has over 25 years experience and this varied background in fundraising, events management, sales and marketing, gives him a unique perspective on the philanthropy and fundraising industry. Having worked with organisations in Asia-Pacific and the US, he has been tasked with bringing solutions to their common data and fundraising issues. Dan brings a high-energy approach to delivering training and consulting allowing colleagues to have a better understanding of fundraising and their data as a tool to help them strengthen relationships with their constituents – increasing both donors and dollars.

Sue Birch bbcon speaker 2019

Sue Birch
Senior Consultant & Head of Operations (Australia)
Global Philanthropic

Donor Acquisition – The Role of Predictive Analytics 

The 2018 CASE Charitable Giving to Universities in Australia and New Zealand Survey report states that advancement in the higher education sector has begun to build substantial traction in the region in recent years.  As advancement programs continue to evolve and become more sophisticated, with greater focus on data-informed decision-making, we have the opportunity to refine our approach to donor acquisition.  Join this session to learn how you can move beyond descriptive analytics to predictive analytics, and how this form of analytics can be used to drive donor acquisition in your institution!

Bio:

A recognised leader in advancement services, Sue joined Global Philanthropic in October 2018 as Senior Consultant & Head of Operations (Australia). Having held leadership advancement positions at University of Queensland, RMIT University and University of Sydney, Sue has significant experience maximising infrastructure, services and data to best leverage engagement and philanthropic fundraising.

Co-chair of 2018 CASE Asia-Pacific Advancement Services Conference; co-chair of 2018 CASE APAC Deep Dive Session on data analytics; faculty member of 2016 CASE Asia-Pacific Advancement Services Conference; and chair of the editorial committee for CASE Charitable Giving to Universities in Australia and New Zealand benchmarking survey in 2017 and 2018, Sue’s expertise and knowledge are widely recognised.

John Bird bbcon speaker 2019

John Bird
Associate Director Business Intelligence
University of Auckland

Predictive Models: The Random Forest of Monte Carlo

We are becoming increasingly aware of big organisations using our data to improve the way they do business with us (Netflix, anyone?) – but what they do, or how they do it, remains a mystery to most. Universities are privileged to sit on large volumes of data that has potential to help Advancement teams operate more efficiently, and allow us to engage with our alumni and supporters in a more targeted and personalised way. In this session, John Bird and Julia Mills will share how they have started to explore this world and the discoveries they have made by modelling their alumni and donor data. Never fear – this is not a geek fest – both John and Julia value the importance of making the complicated accessible for all (and even promise to explain the title of this session)!

Bio:

John joined the team in Auckland just over two years ago, with the simple brief to support the Development and Alumni Relations team to become data-led.  Having implemented new systems and processes to make the collection of that data easier, the team is now experimenting with using some of the insights from their data models and are seeing positive results already!

Prior to moving to New Zealand, John spent almost 20 years in the UK as a provider of Fundraising CRM solutions – on both the technical and commercial side – working with charities big and small to help them make the most of their data.

Marcus Blease bbcon speaker 2019

Marcus Blease
Co-Founder/Director
Donor Republic

Ten Steps to Creating a Brilliant Gift in Wills Marketing Plan

Gift in Wills is one of the big fundraising opportunities (one of the few – if not last). This session will take you across 10 key steps to creating the strongest gift in Wills plan you can create for your organisation.

We’ll cover the internal foundations that ensure a strong program, culture within organisations, proposition, channels to market, data, and importantly – what happens outside the gift in wills area yet drives gifts in wills propensity.

You’ll walk away with practical takeaways to lift the performance of your program and develop deeper and closer relationships with supporters

Bio:

Marcus worked as the General Manager of Marketing and Fundraising with Cerebral Palsy Alliance for eight years. His role encompassed fundraising, brand development and client service marketing. Over that time fundraising grew from $12m to $31m. Marcus has worked in similar roles for Cancer Councils NSW and QLD for six years, and at the other end of the spectrum a small HIV/AIDS charity in the preceding role.

He founded the current incarnation of the innovative social change campaign, ‘Include a Charity’ funded by 140 Australian charities to increase the number of people who leave a gift in their will. He is currently a Board Member of the Fundraising Institute of Australia and is Deputy Chair of the FIA’s Sustainability Task Force.

He’s passionate about fundraising and marketing. 16 years of transforming charities has given Marcus a wealth of experience covering strategic planning through to execution across almost every area of charitable giving. Setting up Donor Republic to share that expertise to assist other causes seemed a natural step in his career.

Liza Boffen bbcon 2019 speaker

Liza Boffen-Yordanov
CDO and Executive Director of the Development Office
Nanyang Technological University

From Anzac to Vesak and all the Days in Between: Donor Stewardship in Asia Pacific

Understanding unique donor stewardship opportunities in the Asia Pacific region leads to meaningful engagement of donors and prospects. Learn what moments you’re missing to show your donors love.

Bio:

Liza leads Nanyang Technological University’s Development team as Chief Development Officer and Executive Director of the Development Office in support of the University’s drive for excellence in education, research, and innovation. She joined NTU in September 2018 from the Indian Institute of Technology Bombay (IITB), where she was the CDO and CEO of the IITB Foundation in Mumbai.

Her two-decade plus career includes roles as the Vice President of Advancement at Franklin University Switzerland, Senior Director of International Advancement at George Washington University, Director of the Development Office at SingHealth, and Dean of Undergraduate Programs at the Center for American Education, Singapore.

Liza is a Certified Fund Raising Executive (CFRE) and an AFP Master Teacher.

bbcon speaker 2019 - Annabelle Chauncy

Annabelle Chauncy
Founding Director and CEO
School for Life Foundation

Driving Effective Change Through Purpose and Innovation

Annabelle knows how to drive effective change in Australia and Uganda, navigating fast growth (50-100% year on year since inception), developing a national brand and engaging thousands of supporters to raise more than $8M in 5 years.

In this session, Annabelle will share strategies on how she achieved this. She’ll also talk about the huge barriers she had to overcome including running two high performing businesses in different continents on exceptionally tight budgets, cultural and gender biases, shifting mindsets, driving change and innovation, engaging staff, building teams and raising capital.

Bio:

Annabelle Chauncy OAM is the CEO and Founding Director of School for Life Foundation.

Annabelle is a dynamic leader and social entrepreneur who started a multi-national NGO from scratch at the age of 21, with operations in both Australia and Uganda. Over the past 10 years, through her Foundation, School for Life, she has built a team of more than 120 staff, built three schools in rural Uganda that provide quality education to 1000 students and outreach to more than 2000 people. Annabelle knows how to drive effective change in Australia and Uganda, navigating fast growth (50-100% year on year since inception), developing a national brand and engaging thousands of supporters to raise more than $8M in 5 years. Annabelle has overcome huge barriers including running two high performing businesses in different continents on exceptionally tight budgets, cultural and gender biases, shifting mindsets, driving change and innovation, engaging staff, building teams and raising capital. Annabelle is not afraid to ask for money, spending time developing targeted strategies for adopting corporate partners, garnering investment from high net worth individuals, engaging some of Australia’s best business people to help her build the business and ensuring retention of all parties through rapid growth. She has summited Mt Kilimanjaro twice, run numerous marathons and believes her farm upbringing and family has instilled a deep sense of resilience and determination into her. She now moves her business forward to focus on sustainability, driving innovative strategies to create businesses to underpin her charity’s growing operational budget, and ensure the foundation isn’t reliant solely on donations.

One of the youngest recipients of the Medal of the Order of Australia at just 27 years old, she is an inspiring and energetic speaker who can relate to audiences of all backgrounds and ages. Annabelle is testament to the fact that one person can make a difference and isn’t short of courage, determination and gr-it to make it happen. Annabelle will inspire and enlighten your team with her story and experiences of being a young social entrepreneur· and businesswoman making huge change in the developing world.

Besides having a Medal of the Order of Australia, Annabelle has been recognised for her work through a range of different awards, including being named NSW Young Woman of the Year in 2015, winning the Young Alumni of the Year from Sydney University in 2016, as well as being named finalist in the Audi In Style ‘Women of Style’ Charity category. Annabelle is a Paul Harris Fellow through Rotary and was the 2014 winner of People’s Choice in the Australian Women’s Weekly and Qantas’ Women of the Future Awards. She was a finalist in two categories of the NSW Telstra Businesswomen’s Awards 2013 for Business Innovation and Young Businesswoman.

Abby Clemence bbcon speaker 2019

Abby Clemence
Director
Infinity Sponsorship

Unlocking the Secrets of Great Corporate Partnerships

There is no denying the compelling research that highlights the global shift in the ‘social good’ landscape. Consumers want their purchasing decisions to contribute to something bigger than themselves and they want brands to make it easy for them to do so!

Corporate partnerships are fast becoming a #1 priority for many organisations. However there is still concern in the sector around how best practice partnerships should be approached and implemented.

Unlocking the secrets of great corporate partnerships starts with understanding why your charity is a ‘knight in shining armour’ for the right brand, how to position your organisation to make the most of a partnership, and understanding how to proceed in a way that ensures you are building a foundation for long-term sustainability.

Bio:

Abby Clemence, Founder of Infinity Sponsorship has personally engaged more than $10 million for Australian charities, associations and events since 2011 and has been instrumental in helping generate more than $220 million through her sponsorship coaching and training programs with For-Purpose organisations all over the world.

Her passion is to help For-Purpose organisations navigate the vital shift in mindset from being a charity in need of handouts to their role as a valuable marketing partner to the right company. Her best practice strategies that teach organisations how to plan, find, connect with and keep corporate partners are being used throughout the sector to create strong relationships that foster abundance, sustainability, growth, influence and support of the communities they serve.

bbcon 2019 speaker Allison Covington

Alison Covington
Founder and Managing Director
Good360

Panel Session: Collaborative Communities: How NFPs are Benefiting by Working Together

There is no underestimating the power of collaboration. How are purpose-driven organisations using a collaborative approach to improve their impact? How is the sector combining resources and developing collaborative partnerships to increase innovation ?

Why not come and indulge in conversation with some of the industry’s leading NFP leaders who will share their experiences around the hot topic of collaboration and delve into the opportunities it presents and how it’s driving much needed innovation across the sector.

Just imagine the impact, the benefits associated with economies of scale, the increased opportunities that are generated when NFPs comes together to share their know-how and build long lasting relationships.

Bio:

Alison Covington is an innovator, passionate about creating change that disrupts industries, empowers communities and creates a better world. It has often been said she sees opportunities where others see problems. Her business success has become a platform for her philanthropic ideas – today, she uses her corporate expertise to benefit others and make a positive social difference as the Founder and Managing Director of Good360 Australia.

Alison is a visionary entrepreneur with experience in establishing successful businesses across a range of industries. An innovative disruptor in the nonprofit sector introducing a game changing technological platform new to the sector. Alison is a collaborative leader with high levels of energy, enthusiasm, commercial acumen and strategic focus.

Alison has a proven strong drive to make a real difference and to be an innovative market leader. She has the ability to engage with a wide range of people to ensure the success of the business, from capital funding providers to major retailers and brands, warehouse and logistic distributors and technology platform experts.

Passionate about equality and the impact this has on a person’s life Alison founded Good360 Australia. Wanting to have the greatest impact Good360 supports all causes areas and charities big and small to lift up Australians in need.

She refers to sliding doors moments as the most rewarding part of her role. Reading the recipient’s impact stories brings to life how the simplest act of kindest can give back dignity and equality. Whether it is a child receiving a lunch box that makes them feel equal to the other children at school, or makeup and hygiene products for a woman leaving a violent situation to help them back on their feet.

“Good360 is a matchmaker, helping repurpose items of value by directing them to the Australians who need them most. We bring together the people working to lift up Australian communities, and the spare brand-new goods of businesses. We connect surplus with need. The goal is for nothing useful to lie unused. Whether it’s toys to a family violence shelter or note books for a school—if Australians have the need, our business partners have the goods.”

Alison’s goal is to connect $1bn of brand-new goods to Australians who need them most.

Alison is passionate about starting a conversation with Australians about matchmaking ‘spare with need’. Once you know about Good360, honestly you will wonder why you never started it yourself – it is a no brainer. When she isn’t trying to make the rest of the country get onboard with the concept, she is home with the loves of her life, her husband of 23 years, 2 sons and a crazy border collie.

bbcon speaker Alex de Barros Santos

Alexander de Barros Santos
Senior Insights Analyst
Amnesty International Australia

At the Source: Holistically Tracking Monetary and Non-Monetary Engagement

A supporter is so much more than just a last gift date. With donations, memberships, petitions, events, volunteering, and more, there are countless ways to engage. So how can you determine the full value of a supporter?

Our session will use real-life examples from Amnesty International to demonstrate how proper data attribution, analysis, and visualisation can transform your understanding of supporters. See how some of the largest Australian nonprofits use cutting edge technology to evaluate appeals, regular gift retention and upgrade efforts, activism and events. Regardless of your organisation’s size or platform, you will learn how to improve your business processes and reporting to make informed strategic decisions.

Bio:

Alex has a varied career in Data, Campaigning and Corporate. Always trying to find the place of greatest Impact, Alex’s history is one of adaptability.

From working on the ground in the Solomon Islands to the lines of SQL written for Temple and Webster, Alex has consistently worked to find the most effective way to make the most out of any organisations resources.
Alex has extensive experience in finding the best way to find instant reporting on key metrics and developing insights to further strategy. No matter the program or Database used Alex seems to find a way.

Since Joining Amnesty International Australia Alex has been part of the transition team to Blackbaud CRM and is the senior member of the analytics side of the organisation. Working on both data flow and reporting gives him a unique insight into the ins and outs of CRM Data.

Gergory-Dellas-BBCON-2019

Gregory Dellas
CRM and Managed Services Practice Manager
Blackbaud

Blackbaud CRM Innovation and Roadmap Highlights

Join the Blackbaud Pacific CRM Services team in a session that shares some of our latest local innovations as well as some key highlights from the Global Blackbaud CRM Road Map.

Hear from the people who have been pivotal in these innovations and have an intimate knowledge of Australia’s CRM customers’ business need. In addition to extending our innovation with “best in class” data tools we are excited to share our first Drag and Drop editor for BBCRM as well as direct integration with popular Face to Face fundraising tool ‘EverGiving’. Finally, you can get rid of those spreadsheets.

We will close off the session with key highlights from the Global Road Map for BBCRM.

Bio:

Gregory Dellas is Blackbaud’s CRM & Managed Services Practice Manager. With over 30 years’ experience across corporate and the nonprofit world, he has contributed to and led technological change and the organisational evolution that comes with this.

Over the last 6 years Gregory has become one of the leading INGO subject matter experts on Blackbaud CRM, and contributes to best practice knowledge and organisational change success around large scale CRM implementations.

Lee Durbin bbcon speaker 2019

Lee Durbin
Research & Insight Officer
Omni Insight

UK Donor Research: Making it Easy to Deliver Experiences Your Donors Will Love!

We’ll be discussing why you might be trying and failing to make changes your donors enjoy – and how you can find greater success.

One of the most urgent issues to address in our sector is falling donor numbers and decreased donor loyalty due to poor donor experiences, but many development professionals face real challenges when seeking to make improvements.

We’ll share how a group of volunteers launched the first ever UK higher education development sector study into what it takes to deliver an outstanding donor experience, and discuss the findings that are challenging fundraising leaders all over the world to reflect on their operating structures, KPIs, culture and resource allocation in order to reap the benefits of greater donor satisfaction.

bbcon 2019 speaker Jo Garner

Jo Garner
Director
Strategic Grants

Building and Sustaining a Grants Program

Is your organisation grant ready? Does the program you are applying for funding for have a well-developed project implementation plan that includes your monitoring and evaluation framework? Do you have a list of just the suitable funders to apply to and know the best approach to each? Strategic Grants’ Director, Jo Garner will take attendees through the essential elements of building, growing and sustaining an effective grant and tender seeking program. Having worked with hundreds of charities seeking funds, across Australia and New Zealand and many funding bodies across both countries, on delivering training for applicants, Jo brings funder expectations directly to your grants strategy implementation or check list.

Bio:

A Fellow of the FIA and Winner of the 2017 Arthur Venn Fundraiser of the Year Award, Jo is a professional presenter who has presented internationally for the likes of Resource Alliance and Philanthropy New Zealand and at many different conferences and workshops across Australia. With a passion for teaching and capacity building, delegates are sure to leave this session with the clear processes to start implementing, or to use as check list against an existing grants program as a check in and refresher to ensure best practice is being applied.

Cameron Glover bbcon speaker 2019

Cameron Glover
Deputy Chief Executive Officer
Interplast Australia & New Zealand

In Search of the Perfect Donor

Buried within the depths of our CRM, we knew the perfect donor existed. They had passion for the organisation, they had a willingness to give, and
they had the potential to give so much more. We just didn’t know who they were! Attend this session and discover how a relatively small NGO has been able to transform its donor analytics and insights by making some basic changes to data collection and reporting. You’ll hear what worked, what didn’t and what is still work in progress.

Bio:

Currently working as the Deputy Chief Executive Officer of Interplast Australia & New Zealand, Cameron brings extensive experience to bbcon 2019 having held senior positions in a number of nonprofit organisations, together with a background in consultancy.

His professional experience has included establishing a specialist consultancy business working exclusively with nonprofit clients, managing a national social enterprise as their inaugural Chief Executive Officer, leading a dynamic volunteer resource centre and numerous positions in the areas of fundraising and volunteer management. In addition, Cameron has been an active volunteer in the areas of youth, disability and sport with most positions he’s held being related to governance or large-scale program delivery.

Regularly asked to deliver keynote addresses, training workshops or to write for relevant publications, Cameron has developed a reputation for leading innovative nonprofit management practices and implementing change processes.

Described as a dynamic leader who has demonstrated experience developing and managing innovative programs, his program concepts have been utilised by many organisations and are considered best-practice in sections of the wider nonprofit community.

Alcuin Hacker bbcon 2019 speaker

Alcuin Hacker
Founder/Principal Consultant
Engage & Experience

Partnerships: Commitment and Collaboration

Few fundraisers receive training to work effectively with consultants and agencies; and far fewer are trained or experienced in developing a strategic data framework to improve their fundraising. So how are you supposed to bridge that knowledge gap and how do you know you’re getting the best from your chosen partners? Getting this right produces excellent work. CARE Australia, Engage & Experience and MonDial have got it right. We’ll take you through the steps to achieving this, we’ll demonstrate the detail and outcomes an integrated fundraising approach can make to your Regular Giving program.

Bio:

Alcuin has been delivering best practice customer and supporter experience systems for over 15 years. He is Principal Consultant at Engage & Experience, a consultancy that works with nonprofit organisations to revolutionise individual giving business process, unlocking millions of dollars of revenue that is otherwise lost to poor process and visibility.

Alcuin developed the Regular Giving Lifecycle Model: a fully integrated customer lifecycle model for charity marketing. It is made up of six key lifecycle phases – watertight and practical frameworks for optimised business process and reporting.

Alcuin is also Co-Founder of Recurring Insights; a reporting, dashboard and insights solution for regular giving organisations that offers deep, intuitive and practical insights across the supporter lifecycle with near live data from your CRM.

Alex Harding bbcon 2019 speaker

Alex Harding
Managing Director, Dataphoria &
Commercial Director – Brabeum

Hunting for Gold in your Prospect and Donor Data – Moving Beyond Analytics Buzz-words

Analytics can be pretty intimidating, when explained with trendy buzz-words, but the concepts behind these terms are quite simple when explained in the right way.

This session aims to make customer and prospect analytics more accessible, by simplifying a range of concepts and explaining them in real world situations.

Learn to differentiate between most common data types, including transactional, behavioural and demographic data and understand when it is appropriate to use them.

Cut through buzz terms including “RFM,” “profiling,” “personas” and “deterministic and probabilistic modelling.”

Gain insights in how to avoid classic analytical misconceptions, by removing statistical bias in data analysis.

With the right methodology, you will learn to leverage data to predict future donor and prospect behaviour.

Bio:

Alex has been leveraging data-driven techniques to build successful marketing campaigns since 2001. Underpinning each solution is the desire to link human behaviour to target outcomes.

In 2009, Alex launched Dataphoria, a data-driven marketing agency. Using advanced data strategies, Dataphoria assist clients in a range of markets to grow their businesses through campaigns designed to test, measure, optimise and improve over time. Our moto is better leads for better results.

Solutions include direct mail and telemarketing campaign data planning, procurement, processing and provisioning. Within the charity space, online lead generation solutions have been built and improved over time to deliver optimal lead provisioning for conversion to regular giving.

Dataphoria was listed the AFR Fast 100 in consecutive years, based purely on organic growth.

More recently, Brabeum was launched. Brabeum offers clients the ability to understand, profile and predict customer behaviour. A core solution is the provisioning of a dynamic single-customer-view, that places the customer at the centre of all data capture points across a business. Clients enjoy the ability to better ascertain opportunities to cross-sell, upsell and retention of at-risk customers and donors, using a range of profiling and predictive modelling techniques.

Alex and his family live in Sydney and enjoy nothing more than sharing a day at the beach.

Celeste Harrison bbcon speaker 2019

Celeste Harrison
Enterprise Account Manager
Blackbaud

MyMarathon Case Study: How to Launch a Virtual Peer-to-Peer Event – Steps to Success!

Learn how the National Heart Foundation of Australia partnered with Blackbaud – everydayhero to successfully launch their flagship virtual fitness event “MyMarathon”. See how the team at Heart Foundation used targeted acquisition, gamification and automated communications journeys to grow the campaign to generate more than $2 million of revenue over 3 years.

Masterclass: 3 Sure-fire Ways to Design Impactful Communications Campaigns

Catherine and Celeste share the hands-on techniques being used by the world’s leading online fundraising platforms to develop successful campaigns. Come along to this masterclass and learn how to create brilliant, targeted, automated, emotional and relevant content that really works!

This session will take you step by step through facilitating your own team workshops with the objective of gaining a deeper understanding of your audience and designing campaign strategies that have impact.

Learn techniques for:

– Persona Development
– Empathy/ Journey Mapping
– Creative thinking and ideation

Bio:

Blackbaud’s Enterprise Account Manager Celeste Harrison has worked in the NFP sector more than 12 years. Celeste is a self-confessed “fundraising nerd” who specialises in digital campaign strategy. In her current role Celeste has the privilege of working with a number of Australia biggest and most successful fundraising campaigns including the Mother’s Day Classic, Tour De Cure and Jump Rope For Heart. Whether it be diving deep into data, mapping comprehensive user journeys, building bespoke websites or delivering best practice communications programs, Celeste is obsessed with doing whatever it takes to help the causes she cares about raise more.

Stu Hawkins bbcon speaker 2019

Stu Hawkins
Founder
Red Arc

There’s a Tile for That!

Imagine being able to add *any* functionality right there in your own tile on key Raiser’s Edge NXT pages. Imagine having a virtual ‘window’ to your constituent’s information held in another system right next to their Raiser’s Edge data. With RE NXT’s game-changing new custom tiles feature you can now do exactly that!

Stu and the Red Arc team will be unpacking ideas around what is possible, then doing live demos to show you some tiles in action.

Come along to have your expectations raised, your creativity inspired and be prepared to leave with a head full of possibilities…

Bio:

Stu is the founder of Red Arc, creators of innovative integration tools for NonProfits. With 10+ years providing solutions to the sector, he’s seen the real world of the technology challenges NonProfits face and is convinced innovation not hard work is the answer. Current focuses are INTEGRATION and AUTOMATION and a growing passion to TRANSFORM fundraising using technology.

Other things that get him emotional are the firm expectation that the England football team will one day have two stars on their shirts, the Portugese Restaurant scene in Love Actually, and pretty much anything his granddaughters do..

bbcon 2019 speaker - George Hawwa

George Hawwa
Growth Director
Attention Experts

Social Media: How to Create ROI for NFPs

In this session we will be exploring:

  • What is the social media marketing formula for ROI.
  • How does a NFP utilise existing databases to activate their ability to fund raise further through social media.
  • How to create new databases of active donors through social media strategy.
  • What are the three factors for driving engagement with your brand on social media.
  • Creating an overall social media plan and how to map out ROI over 90 day intervals, to understand level of investment from an organisational level.

Bio:

George, as Growth Director of leading social media agency Attention Experts, is in charge of the overall strategy for client accounts at Attention Experts and ensures that clients are obtaining a suitable return on their marketing investment. He oversees the content, advertising, and strategy of client accounts, as well as the current research division of Attention Experts, which identifies and collects data on the latest digital marketing trends and strategies.

George helped found two multi-million dollar businesses which were built through social media and recently won the 2018 ‘Outstanding Young Entrepreneur’ award at the NSW regional business chamber awards. He is a sought after speaker and presenter for industry groups and in-house training on the subject of social media. George also currently lectures for Sydney University, in the department of Centre for Continual Education on Social Media.

bbcon speaker 2019 - Fifi Hazzouri

Fifi Hazzouri
Founder and Chairperson
Diabetes Alive

Social Media: How to Create ROI for NFPs

In this session we will be exploring:

  • What is the social media marketing formula for ROI.
  • How does a NFP utilise existing databases to activate their ability to fund raise further through social media.
  • How to create new databases of active donors through social media strategy.
  • What are the three factors for driving engagement with your brand on social media.
  • Creating an overall social media plan and how to map out ROI over 90 day intervals, to understand level of investment from an organisational level.

Bio:

Fifi is the Founder and Chairperson of Diabetes Alive, a nonprofit charity that provides insulin pumps to underprivileged children, Fifi is a registered member of the Australian Diabetes Educator Association (ADEA), and is a qualified Diabetes Educator, with qualifications as a counsellor of Transpersonal Art Therapy, Fifi has 10 years extensive experience in the Beverage industry, subsequently Government Agencies, and Education with Diabetes and Indigenous Groups. Fifi has a Certificate in Nutrition and Motivation, Cert IV in Training and Assessment and also conducts Training and Educational programs for people living with Diabetes on the effects of Diabetes and their complications, Fifi also educates possible candidates on how to prevent becoming a diabetic.

bbcon speaker 2019 Yang-Yang He

Yang-Yang He
Solutions Engineer
Blackbaud

The Future of Raiser’s Edge NXT Roadmap

Join our Blackbaud Solutions Engineers from two continents as they provide a deep dive into what’s on the horizon for Raiser’s Edge NXT™ and its advanced digital marketing capabilities.

Whether you’re a current Raiser’s Edge user or are generally interested in the strategic direction of Blackbaud’s next generation solutions, this session will provide useful insights into what we can expect to see appearing in the solution moving forward.

Bio:

Yang-Yang He has been with Blackbaud Pacific over 6 years. Prior to his role as a Solutions Engineer, Yang worked as a Customer Support Analyst, Fundraising Systems Consultant and Project Manager. He combines his extensive knowledge of Blackbaud Raiser’s Edge with a determination to achieve customer service satisfaction.

In his spare time Yang volunteers with Ronald McDonald House, and is dad to a cat and dog named Bert and Ernie.

Christine Heard bbcon speaker 2019

Christine Heard
Founder
Heard Communication

The Results are In: Preparing your Board for a CRM Investment

In the nonprofit sector the pressure to spend money wisely is immense and sometimes that means significant spending on forward-looking, fit for purpose CRM systems is low on the agenda and on the Board’s list of priorities. During July & August this year, Blackbaud and FIA partnered to survey the sector and delve into the best ways to prepare the Board for a CRM investment. In this session we reveal some of the most effective strategies that fundraisers have used to successfully pitch to the Board for that much-needed CRM solution. Christine Heard, our independent consultant from Heard Communication, unravels some of the high level results of the survey, including what hurdles the sector is facing and how your peers have convinced Boards to embrace the latest fundraising technology.

Bio:

A journalist/producer/presenter for 20 years, Christine Heard has extensive, in-depth experience in Australia’s news media. Career highlights include foreign correspondent assignments, federal parliamentary reporting and longform current affairs. Christine is also adept at selling stories and promoting brands, having worked as a senior communications specialist.

With Media Skills Network accreditation, adult learning qualifications and a love of mentoring, Christine’s clients span all industries including banking and finance, energy, law, tourism, education, agriculture, health, food and beverage, welfare, manufacturing, engineering, retail, transport, science, construction, childcare, state government and nonprofit sectors.

Sean Holland bbcon 2019 speaker

Sean Holland
Senior Consultant
Blackbaud

At the Source: Holistically Tracking Monetary and Non-Monetary Engagement

A supporter is so much more than just a last gift date. With donations, memberships, petitions, events, volunteering, and more, there are countless ways to engage. So how can you determine the full value of a supporter?
Our session will use real-life examples from Amnesty International and to demonstrate how proper data attribution, analysis, and visualisation can transform your understanding of supporters. See how some of the largest Australian nonprofits use cutting edge technology to evaluate appeals, regular gift retention and upgrade efforts, activism and events. Regardless of your organisation’s size or platform, you will learn how to improve your business processes and reporting to make informed strategic decisions.

Blackbaud CRM Innovation and Roadmap Highlights

Join the Blackbaud Pacific CRM Services team in a session that shares some of our latest local innovations as well as some key highlights from the Global Blackbaud CRM Road Map.

Hear from the people who have been pivotal in these innovations and have an intimate knowledge of Australia’s CRM customers’ business need. In addition to extending our innovation with “best in class” data tools we are excited to share our first Drag and Drop editor for BBCRM as well as direct integration with popular Face to Face fundraising tool ‘EverGiving’. Finally, you can get rid of those spreadsheets.

We will close off the session with key highlights from the Global Road Map for BBCRM.

Bio:

Sean Patrick has over 14 years of experience working with nonprofit organisations. Prior to joining Blackbaud, he worked as a Database Administrator at Arts and Cultural nonprofits in the United States, including successful implementations of multiple Blackbaud products. As DBA, he planned and executed data cleanliness projects, developed organisation policies and procedures, led all staff training, and streamlined daily operations.

During his time as a Senior Educational Consultant for Blackbaud US, Sean Patrick taught remote and in-person classes on Raiser’s Edge, Patron Edge, Altru, Blackbaud NetCommunity, Blackbaud Sphere and Crystal Reports. He led multiple go-lives across several products, and worked closely with functional consulting teams. He acted as Delivery Lead for newly-developed courseware relating to nonprofit industry best practices, and led cross-training efforts on Altru and Raiser’s Edge. Sean Patrick’s Data Cleanup Series on Blackbaud Know How blog provided tools and best practices on how to best remedy data cleanliness issues. In 2014 and 2015 he developed and presented sessions at Blackbaud Conference. Sean Patrick is proud to have achieved a Master’s Certification in Raiser’s Edge, the highest-possible certification.

Since joining Blackbaud, Sean Patrick has worked on, and led, multiple CRM implementations, including design workshops, design document creation and review, and database configurations. He has used his broad training experience to completely redesign the team’s educational courseware. Sean Patrick has led innovation efforts, which has resulted in an integration of Power BI, AI chatbots, Facebook Messenger, Machine Learning, and training/onboarding services into CRM.

Claire Hughes bbcon 2019 speaker

Claire Hughes
Fundraising and Events Manager
MS Queensland

More People, More Income? How Limiting your Event’s Participation Numbers can Drive Success

In this session, we will explore the common misconceptions of fundraising events, how these can create failure and what strategies your organisation can take to ensure your fundraising events thrive. You’ll hear a practical and candid accounts of various events Claire has worked on to turn them around including the Legacy Defence Charity Ball plus more. Claire will take you through tools, mechanisms and how making bold decisions such as limiting your event participant numbers can drive success in a small – medium organisation.

Bio:

With over 7 years’ experience working in the NFP sector in both the UK and Australia, Claire specialises in peer-to-peer campaigns, signature events, community partnerships and relationship fundraising.

Through her work, Claire is committed and passionate about using her expertise to drive income generation, supporting her chosen causes in achieving their mission.

Claire just started a new role as Fundraising and Events Manager at MS Queensland. She previously worked at Legacy Brisbane, Claire established and implemented a strategic community fundraising portfolio in order to increase sustainable revenue through campaigns, programs and events, as well as identifying new partnership opportunities.

This new direction has resulted in growth and diversification in Legacy’s supporter network and brought the organisation to a new phase of contemporary fundraising, attracting younger supporters and raising vital funds for the charity. In addition, Claire helped to foster a balanced culture of fundraising at Legacy, which was previously had a service delivery focus.

Tessa Irwin bbcon speaker 2019

Tessa Irwin
Consultant
Xponential Philanthropy

Major Donor Pipeline Success

Your donor pipeline is a tool to make sure your major donors and prospects get the attention they need. This session will look at practical steps to use the major donor pipeline. Used well, the stages prompt you to think creatively about actions for your donors’ satisfaction and fulfilment in giving. And without effective review and reporting on progress through the pipeline, your major gifts program can stagnate. Some insights from the Australian Major Gift Benchmarking Study provide contemporary Australian evidence about what really works.

Bio:

Tessa is a Consultant at Xponential Philanthropy, specialising in major gift program start up and management, capital campaigns and feasibility/campaign readiness assessments. She is the co-author of the first Australian Major Gift Benchmarking Study (2018), an annual Study which gives participants data informed insight into managing their major gift programs and which practices that contribute to a successful program.

Tessa is also an active member of FIA and is the current Chair of FIA NSW. She is the co-founder of the Philanthropy [major gifts] Special Interest Group Sydney. Tessa started her career with Opportunity International Australia and is passionate about the NFP sector and the fundraising profession.

bbcon 2019 speaker Evan Jackson

Evan Jackson
Senior Manager, Community Fundraising
Black Dog Institute

Panel Session: Major Community Events

Major community events are a great way to acquire supporters and increase revenue and, as such, are increasingly becoming a key component of many charities’ peer-to-peer fundraising strategy. But are you making the most of these opportunities?

We’ve brought together experts from three of the leading charities in the sector to share their insights and expertise on how to maximise fundraising within mass participation events.

The session will look at how to address challenges with acquisition and activation through to event planning, digital strategy, and advice on how to stand out from the crowd.

Bio:

Evan has more than 6 years’ experience in the NFP sector. Evan started his career at GoFundraise working closely with charities to understand their needs and make raising funds through digital technology easier. Evan gained a wealth of experience and knowledge watching and tweaking fundraising campaigns to improve their impact and started his love of all things digital.

Evan found his passion for mental health and started work at the Black Dog Institute in 2014. Now with 5 years’ experience he has grown the Community Fundraising portfolio to over $3 million annually via leveraging peer to per fundraising and focussing on major community events.

Evan will share his insights around growing your MCE program as well as taking the plunge and sweating it out with your team to build a strong community.

bbcon 2019 speaker Michelle Jenkins

Michelle Jenkins
Solutions Engineer
Blackbaud

The Future of Raiser’s Edge NXT Roadmap

Join our Blackbaud Solutions Engineers from two continents as they provide a deep dive into what’s on the horizon for Raiser’s Edge NXT™ and its advanced digital marketing capabilities.

Whether you’re a current Raiser’s Edge user or are generally interested in the strategic direction of Blackbaud’s next generation solutions, this session will provide useful insights into what we can expect to see appearing in the solution moving forward.

Bio:

Michelle Jenkins has been with Blackbaud for 12 years. Prior to her role as Solutions Engineer, she worked as a Support Analyst, Consultant, Project Manager and Trainer.

She’s a serial volunteer and has a passion for making the world a better place. In her spare time, Michelle is an avid cyclist as well as a dog and cat rescuer (some might say “collector”).

Chris Kastner

Chris Kastner
Senior Consultant
Blackbaud

Blackbaud CRM Innovation and Roadmap Highlights

Join the Blackbaud Pacific CRM Services team in a session that shares some of our latest local innovations as well as some key highlights from the Global Blackbaud CRM Road Map.

Hear from the people who have been pivotal in these innovations and have an intimate knowledge of Australia’s CRM customers’ business need. In addition to extending our innovation with “best in class” data tools we are excited to share our first Drag and Drop editor for BBCRM as well as direct integration with popular Face to Face fundraising tool ‘EverGiving’. Finally, you can get rid of those spreadsheets.

We will close off the session with key highlights from the Global Road Map for BBCRM.

Bio:

Since starting at Blackbaud Pacific in 2012 as a Senior Consultant, Chris Kastner has combined his broad experience across charities, databases, web design, and programming – to become a leading expert in all things related to Blackbaud Internet Solutions. With over 21 years of experience working directly with the charity sector across numerous roles, he has developed a strong understanding of the sector coupled with an in-depth level of knowledge across some of Blackbaud’s key solution offerings including Blackbaud CRM, Raiser’s Edge, and NetCommunity.

Chris has worked on every Blackbaud CRM implementation project to date continuing to develop his skills in both front-end and back-end web development to expand on the possibilities offered by the solution. This has included building a range of customisations including: a mobile barcode scanning tool for Events, numerous custom data capture forms, a redesign of Blackbaud CRM, the integration of Blackbaud CRM with Power BI, and the conceptualisation, design, and development of a powerful email building tool.

As a freelance web designer Chris constantly keeps up to date with design trends, programming technologies, and he has built a strong understanding of user interface design, user experience design, and platform integration.

Catherine Kline bbcon speaker 2019

Catherine Kline
Digital Communications Manager
Blackbaud

Masterclass: 3 Sure-fire Ways to Design Impactful Communications Campaigns

Catherine and Celeste share the hands-on techniques being used by the world’s leading online fundraising platforms to develop successful campaigns. Come along to this masterclass and learn how to create brilliant, targeted, automated, emotional and relevant content that really works!

This session will take you step by step through facilitating your own team workshops with the objective of gaining a deeper understanding of your audience and designing campaign strategies that have impact.

Learn techniques for:

– Persona Development
– Empathy/ Journey Mapping
– Creative thinking and ideation

Alex Lambermont bbcon speaker 2019

Alex Lambermont
Senior Business Analyst
Australian Conservation Foundation

Upgrading from a Cabin to a Castle!

Come with us on our journey as the Australian Conservation Foundation upgraded from Raiser’s Edge to Blackbaud CRM. From project initiation and discovery; to planning, design, configuration and testing; and finally go-live. We will share lessons learned around key checkpoints/milestones, resource requirements, budget challenges, business process mapping, and getting back to BAU. You’ll hear how 15 months of hard work and starting the project off with a shared vision between Blackbaud and ACF ensured we built a fabulous castle and stayed friends!

Bio:

Alex was born and raised in The Netherlands and started his career as a Physical Education Teacher. However, he quickly realised his strengths lay in marketing and business analysis.

In 2010 he migrated to Australia and began work as an Account Director, focussing on innovative marketing initiatives and analysing market trends to maximise customer conversion. This role led him to a Business Analyst role with The Wilderness Society as part of the project team in place to implement their new Blackbaud CRM. He then took on the Business Analyst role at CBM to implement Blackbaud CRM there, leading the mapping and redesign of business processes, and overseeing testing and training.

His third BBCRM project was with Australian Conservation Foundation (ACF) where he served as the Senior Business Analyst, leading analysis of requirements and processes in support of migration from RE to BBCRM. He also managed two junior BA’s during the duration of the project.

Alex holds a PhysEd teaching degree and a dual master degrees in International Business and Global Finance.

bbcon 2019 speaker - Sara Lefkovic

Sara Lefkovic
Regular Giving Manager
CARE Australia

Partnerships: Commitment and Collaboration

Few fundraisers receive training to work effectively with consultants and agencies; and far fewer are trained or experienced in developing a strategic data framework to improve their fundraising.
So how are you supposed to bridge that knowledge gap and how do you know you’re getting the best from your chosen partners? Getting this right produces excellent work.
CARE Australia, Engage & Experience and MonDial have got it right. We’ll take you through the steps to achieving this, we’ll demonstrate the detail and outcomes an integrated fundraising approach can make to your Regular Giving program.

Stephen Mally bbcon 2019 speaker

Stephen Mally
Director
FundraisingForce

Building a Highly Effective and Efficient Team – Utilising a Supporter Services Review

Your supporter/donor services team is among the most important of the fundraising staff. The manner in which this team does their job impacts whether your nonprofit gets a second or third gift, a regular gift, a major gift, or a bequest from donors.

But, supporter services/donor services teams do not always perform at their full strength. In fact, some are burdened with cumbersome business practices and procedures which slow them down and stop the important customer services tasks from being accomplished. Many supporter/donor services teams are unaware of the impact they have on your nonprofit and, likewise, see themselves as “back shop” or “back of house” support staff who do not matter.

Let’s change all of this, together.

FundraisingForce has conducted supporter services reviews for a variety of nonprofit organisations across Asia Pacific and Europe and will take you through a case study of an organisation transforming their supporter services team from underperformers to a highly effective and efficient team. Stephen will offer the tools to conduct a supporter services review and offer insight into the case study findings.

Bio:

FundraisingForce was established in 2014 as a boutique-consulting firm to assist organisations in Asia-Pacific and Europe to transform their fundraising to new heights.

Stephen Mally brings over 30 years of fundraising and nonprofit consulting to the project. Having served as a fundraising veteran in the United States for a variety of health care related charities and hospitals, Stephen transitioned to consulting in Asia Pacific and in Europe in 2008 where he has consulted with over 500 organisations in those regions gaining a vast amount of diverse exposure to diverse organisations, CRM solutions, fundraising programming and fundraising operations.

Stephen acquired his Certified Fundraising Executive (CFRE) credential in 2012. Less than 200 fundraisers in Australia and New Zealand hold the CFRE credential, which is the first globally recognised credential for fundraising professionals. CFRE International certifies experienced fundraising professionals aspiring to the highest standards of ethics, competence and service to the philanthropic sector.

Stephen was named a Fellow of the Fundraising Institute Australia (FIA) in 2017.

Stephen serves on the board of Fundraising Institute Australia. Stephen is also on the examination committee of CFRE International.

Claire McCarthy bbcon speaker 2019

Claire McCarthy
Director of Philanthropy
The Prince’s Trust

Panel Session: Collaborative Communities: How NFPs are Benefiting by Working Together

There is no underestimating the power of collaboration. How are purpose-driven organisations using a collaborative approach to improve their impact? How is the sector combining resources and developing collaborative partnerships to increase innovation ?

Why not come and indulge in conversation with some of the industry’s leading NFP leaders who will share their experiences around the hot topic of collaboration and delve into the opportunities it presents and how it’s driving much needed innovation across the sector.

Just imagine the impact, the benefits associated with economies of scale, the increased opportunities that are generated when NFPs comes together to share their know-how and build long lasting relationships.

Bio:

With an extensive background in philanthropy in palliative care and having completed a Graduate Diploma in Clinical Counselling, Claire actively works to holistically match the philanthropic goals of donors to achieve deliverable social outcomes.

Claire has delivered diverse and innovative fundraising campaigns by working with an extensive network of like-minded philanthropists in Australia and internationally.

Claire’s passion is to inspire attitudinal change to philanthropy.

Julia Mills bbcon 2019 speaker

Julia Mills
Data Analyst
Western Sydney University

Predictive Models: The Random Forest of Monte Carlo

We are becoming increasingly aware of big organisations using our data to improve the way they do business with us (Netflix, anyone?) – but what they do, or how they do it, remains a mystery to most. Universities are privileged to sit on large volumes of data that has potential to help Advancement teams operate more efficiently, and allow us to engage with our alumni and supporters in a more targeted and personalised way.

In this session, John Bird and Julia Mills will share how they have started to explore this world and the discoveries they have made by modelling their alumni and donor data. Never fear – this is not a geek fest – both John and Julia value the importance of making the complicated accessible for all (and even promise to explain the title of this session)!

Bio:

Julia Mills is Western Sydney University’s Data Analyst for the Advancement and Alumni teams. With over 10 years of nonprofit experience, Julia came to Western hoping to improve the way the team felt about data. In the last few years, her time has been spent improving Western’s data integrity, attempting to develop integrations with other areas of the University, and building a reporting and analytics platform from the ground up. In this time the team has gone from reporting in data-detail spreadsheets to using interactive web-based visualisations, complex metrics, and statistical underpinnings to drive clear and directive insights.

Outside of work you can find Julia working on her dissertation ‘The Psychopath’s Face’, spending time with her two young children, or “testing” the various algorithms being used in Netflix… for hours…

bbcon 2019 speaker - Holly Palmer

Holly Palmer
Director of Development
St Cuthbert’s College

UK Donor Research: Making it Easy to Deliver Experiences Your Donors Will Love!

We’ll be discussing why you might be trying and failing to make changes your donors enjoy – and how you can find greater success.

One of the most urgent issues to address in our sector is falling donor numbers and decreased donor loyalty due to poor donor experiences, but many development professionals face real challenges when seeking to make improvements.

We’ll share how a group of volunteers launched the first ever UK higher education development sector study into what it takes to deliver an outstanding donor experience, and discuss the findings that are challenging fundraising leaders all over the world to reflect on their operating structures, KPIs, culture and resource allocation in order to reap the benefits of greater donor satisfaction.

Bio:

Holly is the Director of Development at St Cuthbert’s College in New Zealand and is a leading expert on understanding alumni and donors through meaningful research. With her own school’s research study findings ringing in her ears, she’s currently building a team and development operation structured entirely around the needs of St Cuthbert’s donors, volunteers, parents and alumnae.

Holly began her education fundraising career in donor relations at the University of Auckland and later led the University of Nottingham development team’s strategic planning function before starting her own development consulting agency in the UK. As a consultant, Holly has delivered several qualitative and quantitative alumni and supporter research studies for colleges and universities such as Balliol College (the University of Oxford), Birkbeck (University of London), University College Dublin and University College Cork.

Holly’s mission is to challenge conventional thinking in the development sector in response to trends in fundraising performance, technology, public trust, and audience feedback.

Tim Paris bbcon speaker 2019

Tim Paris
CEO and Cofounder
Dataro

Predictive Analytics: How to Boost Fundraising Returns with Propensity Modelling and Machine Learning

This session explores how leading NFPs are starting to use predictive analytics and machine learning approaches to improve returns in single giving and regular giving programs. With case studies from a variety of charities, Tim will provide an overview of current propensity modelling techniques, show examples of where propensity modelling has beaten conventional fundraising wisdom, and explain how to get started with propensity modelling without hiring a data scientist.

Bio:

Tim is an experienced data scientist and researcher with a PhD in Cognitive Neuroscience. He is also the co-founder of data science-as-a-service platform Dataro, providing specialist propensity modelling services and predictive analytics for leading Australian NFPs. Before launching Dataro in 2017, Tim ran his own data science consultancy where he discovered that many organisations faced similar marketing-related challenges that could be solved through tools such as churn modelling, advanced segmentation and next-best-action predictions. These lessons led to the development of Dataro’s unique fundraising solution.

Ben Pirrie bbcon 2019 speaker

Ben Pirrie
General Manager
Rungopher

AI, Chatbots & the Intersection Between Fundraising, Support and Automation: Where Does Artificial End and Intelligence Begin? 

There’s a lot of hype about how AI is going to transform every area of life for the better in the media these days. Gartner estimate that by 2020, ~80% of all our digital interactions will be automated and managed by bots. In today’s donor-centric climate, competition for consumers’ attention is escalating and donors’ expectations of personalised engagement and servicing are ever higher. Ben will explore the nexus where donor engagement and retention meet and examine how charities can help secure first-mover advantage by restructuring their traditional business models to seamlessly integrate humans and AI Bots into a more streamlined, holistic, donor-centric system that delivers better outcomes for our donors, our direct response fundraising campaigns and for donor support and servicing teams.

Bio:

Ben is a growth practitioner and General Manager of RunGopher APAC & AUNZ, delivering best of breed advertising, data, and technology solutions for over 14 years. He’s consulted on many enterprise global brands such a Procter & Gamble, Amex, Cathey Pacific, across ad-technology, marketing-technology and data strategy, to enhance customer experience and meet RO goals. He’s also lead acquisition strategy for several tier-one NFP’s via his media agency, which he sold in 2017.

Ben is on a mission to deliver world-leading technology to help NFP’s meet their fundraising goals faster and more efficiently!

Shaun Porteous BBCON 2019

Shaun Porteous
Senior Product Manager, FinTech International
Blackbaud

Blackbaud Merchant Services Introductory Session

Spend more time on your mission and less on payment processing with integrated Merchant Services from Blackbaud.

Social good organisations are competing for every donor and every dollar, so the process of capturing constituent payments must be simple and secure. Since 2000, Blackbaud’s Merchant Services solutions have helped thousands of organisations worldwide raise billions of dollars to advance their missions. Now we are releasing our Blackbaud Merchant Services solutions to Australia & New Zealand customers.

Built by payment experts who understand your nonprofit’s unique needs; this session will provide an introduction to our Blackbaud Merchant Services solutions and its innovative features & capabilities. Including Credit Card Updater functionality, Point to Point Encryption, our new Payments API, easier reporting and reconciliation, digital wallets, PCI compliance, the changing payments landscape and more.

Bio:

Shaun has been with Blackbaud almost 11 years now, in which time he has worked across several Support Management and Product Management positions within the Enterprise software and Payments processing channels for Blackbaud International Markets. Before coming to Blackbaud, Shaun worked in telecommunications software with T-Mobile for over 5 years and before then IBM.

As a member of the International Product Management team, Shaun is responsible for the International market needs associated with our payment processing requirements across our product platforms, primarily for UK, Australia, New Zealand, Europe and Asia-Pacific. Shaun has a dedicated focus on increasing customer satisfaction and introducing new Payments innovation and solutions to International Markets and developing new ones. He possesses a unique blend of business and technical savvy, a big-picture vision, and the drive to make that vision a reality.

In addition to Shaun’s professional experience, he is a dad to his daughter, loves traveling and is a Scotsman based in Perth, Western Australia. He enjoys many sports and running.

bbcon speaker 2019 - David Pretorius

David Pretorius
Chairman
CatWalk Spinal Cord Injury Trust

Panel Session: Major Community Events

Major community events are a great way to acquire supporters and increase revenue and, as such, are increasingly becoming a key component of many charities’ peer-to-peer fundraising strategy. But are you making the most of these opportunities?

We’ve brought together experts from three of the leading charities in the sector to share their insights and expertise on how to maximise fundraising within mass participation events.

The session will look at how to address challenges with acquisition and activation through to event planning, digital strategy, and advice on how to stand out from the crowd.

Bio:

David Pretorius is Chairman of the CatWalk Spinal Cord Injury Trust, a New Zealand-based charity with a global vision – a world free of paralysis caused by spinal cord injury. David became associated with Catwalk in 2014, a few years after his three children were involved in a tragic head-on collision while being driven home from school by their grandmother. His eldest daughter was saved with an airbag, his 4-year son Adam was killed on impact and his middle daughter Holly survived despite nearly being cut in half by her seatbelt. She was paralysed completely from the waist down, was placed in a 7-day medically-induced coma, required brain decompression and had her neck rebuilt with metal. David went on to complete his first marathon in New York City in 2015 as part of a small CatWalk team, where over $125,000 was raised, all under the slogan ‘running so others can walk’. In 2016, he returned with his own team of 7, raising nearly $80,000. In 2017, his team had grown to 27, but he stress fractured his femur in the training process. He went onto complete his 3rd NY marathon anyway, walking the entire course on crutches in 7 hours 41 minutes, and raising $175,000 over the campaign. Last year, a team of 18 raised another $170,000, which together with the CatWalk Auckland team, who raised $130,000, took them over $300,000.

This November he returns to Auckland and New York to complete his 5th marathon run.

In his spare time, David loves running (funny that!), mountain biking, sailing, golfing and travelling. His daughter Holly is now 16 and still wheelchair bound, and his thirst for a cure hasn’t diminished. He will keep on running until his daughter walks again.

Cheryl Pultz bbcon speaker 2019

Cheryl Pultz
Director of Fundraising
Australian Conservation Foundation

Upgrading from a Cabin to a Castle!

Come with us on our journey as the Australian Conservation Foundation upgraded from Raiser’s Edge to Blackbaud CRM. From project initiation and discovery; to planning, design, configuration and testing; and finally go-live. We will share lessons learned around key checkpoints/milestones, resource requirements, budget challenges, business process mapping, and getting back to BAU. You’ll hear how 15 months of hard work and starting the project off with a shared vision between Blackbaud and ACF ensured we built a fabulous castle and stayed friends!

Bio:

Cheryl’s 30-year career has provided her with experience in all aspects of fundraising including the development & implementation of major gift & planned giving programs, annual & capital campaigns, corporate partnerships, regular giving and cash appeals.

Originally from Canada, she held a variety of fundraising positions there; then spent four years in Vietnam working as a fundraising advisor for local and international NGO’s, before setting up the charitable division for the American Chamber of Commerce in Ho Chi Minh City.

She moved to Australia 10 years ago and for the past four years has served as Director of Fundraising at the Australian Conservation Foundation (ACF).

Previously, she spent three years as Director of Fundraising & Communications at WaterAid, and before that managed the major gift and bequest programs for Bush Heritage Australia.

Cheryl is a graduate of The Fundraising School and received her CFRE designation in 1998. She is a former tutor for FIA’s Certificate in Fundraising Program.

Gus Quiroga bbcon 2019 speaker

Gus Quiroga
Watson AI Leader – ANZ
IBM – Watson Customer Engagement Australian & New Zealand

The Changing Fundraising Landscape – Starting A New Journey Through Artificial Intelligence

AI can enable us to exceed our collective potential. Through AI we can free our minds to explore creative solutions to the world’s biggest problems and those that matter to individuals. Gus will explore the art of the possible and how you can start on a new journey through AI to enhance your organisation’s impact on humanity.

Bio:

Gus Quiroga is the Australia and NZ leader of the Watson Customer Engagement Division of IBM. He is responsible for setting the vision in line with local market opportunities and global trends in the areas of AI enabled Marketing, eCommerce and Supply Chain.

Gus believes our best source of learning is by listening to our clients/citizens with an inquisitive and open mind. Behaviour is not static, it is ever changing and impacted by the very activity in which we engage – only through AI can technologists, marketers and customer advocates truely hope understand the richness of the human condition.

As a general manager and people leader his goal is to inspire the team to be passionate about, and committed to, listening and finding solutions that make a difference to business, customers and humanity.

Passionate about strategy and leadership, he works with companies that to need to energize revenue growth, break into the next level , enter new markets or merge businesses to grow their market presence through AI and other market leading technologies.

His professional background over the last 25 years covers Telecommunications, Retail, Financial Services, Government and NFP sectors.

Katherine Raskob bbcon speaker 2019

Katherine Raskob
Chief Executive Officer
Fundraising Institute Australia

Sustaining the Sector Through Best-practice Fundraising

Over a year into her role as CEO of Fundraising Institute Australia, Katherine will provide the latest updates on key issues in the fundraising sector. From sustainability, governance and regulatory reform to how the FIA Code is driving ethical fundraising, she will provide deep insight that underpins a best-practice fundraising program.

Bio:

Katherine is the Chief Executive Officer of Fundraising Institute Australia, the largest representative body for the $12.5 billion charitable fundraising sector. Previously she was Director of Communications & Customer Experience at the network called the Australian Alliance for Data Leadership, incorporating Australia’s largest marketing association, the Association for Data-driven Marketing & Advertising (ADMA), where she was responsible for the strategy and execution of personalised communications, member engagement and customer experience as well as brand, all internal and external communications including digital, social and PR and technology platforms and solutions for the network.

Her experience encompasses both established and start-up, commercial and nonprofit companies including SBS, Australia’s national multilingual and multicultural broadcaster, where she spent more than seven years as Head of Group Marketing, responsible for all marketing communications for SBS programs and services across all platforms. While at SBS she managed large internal and external agency teams to achieve award-winning, highly effective campaigns that engaged audiences and stakeholders. Her achievements include the launch of the now iconic SBS brand refresh ‘Six billion stories and counting…’ and the launch of SBS’s digital platform SBS ON DEMAND as well as the establishment of connected communities for SBS content areas.

Katherine is also a member of the Board of Directors of Girl Guides Australia and was previously on the boards of Synergy & Taikoz, Australia’s leading percussion ensembles, and Kim Carpenter’s Theatre of Image. She grew up in Minnesota, USA where she completed her undergraduate degree as well as a Master of International Business Management degree. Katherine is also a graduate of the Australian Institute of Company Directors.

Ashley Rose bbcon speaker 2019

Ashley Rose
Chief Executive Officer
MonDial Telephone Fundraising

Partnerships: Commitment and Collaboration

Few fundraisers receive training to work effectively with consultants and agencies; and far fewer are trained or experienced in developing a strategic data framework to improve their fundraising. So how are you supposed to bridge that knowledge gap and how do you know you’re getting the best from your chosen partners? Getting this right produces excellent work. CARE Australia, Engage & Experience and MonDial have got it right. We’ll take you through the steps to achieving this, we’ll demonstrate the detail and outcomes an integrated fundraising approach can make to your Regular Giving program.

Bio:

A pioneer of telephone fundraising. With fundraising experience developed over 20 years working on telephone and face to face fundraising campaigns. This time has spanned the evolution of technologies from paper to digital.

Ashley has led the team at MonDial for the past 13 years focusing on the enhancement of regular giving programs to achieve greater all round outcomes. Ashley’s always focused on what drives quality the right metrics which support it. High retention, low complaints, great engagement with supporters coupled with call duration all tell a story which is not visible with standard telephone campaign reporting.

Human to human interaction matters and it is vital to your cause, donor engagement and the successful use of the telephone. It will take your use of the phone from a sole focus on Regular Giving to using it wherever high quality donor engagement has value. This may support your bequest, peer-to-peer or mid donor fundraising. Getting the most from fundraisers conversations with your donors is a challenge but doing it better has always been Ashley’s focus.

Ashley and his team at MonDial deliver award winning campaigns in Australia and New Zealand. Originally from the UK, Ashley and his family live in Sydney.

Andrew Sabatino bbcon speaker 2019

Andrew Sabatino
Co Founder/Director
Donor Republic

How to Build a Successful Major Gifts Program

In this presentation, Andrew will showcase how during his past role at Guide Dogs his team grew major gift revenue from $0 to $1m over three years. He is now implementing similar methodologies with a diverse range of clients at Donor Republic who are experiencing the same level of success.

Bio:

Andrew has extensive fundraising and marketing experience both in Australia and the UK, specialising in Direct Mail, Tele-Fundraising, Digital, Major Gifts, Face to Face and Bequests. He led Guide Dogs SA/NT to experience significant fundraising growth, where annual income increased from $1m to $9m over seven years. In 2016 Andrew was part of a team that won a commercial tender to launch a social enterprise for Guide Dogs through building a Pet Hotel at the Adelaide Airport lifting projected revenue to $15m in the next five years. Due to his leadership in fundraising, Andrew was asked to chair the Guide Dogs Australia Fundraising Committee where annual income grew from $53m to $87m over 4 years.

Andrew orchestrated the marketing strategy behind Guide Dogs being voted as Australia’s Most Trusted Charity four years running. Balancing the broader brand marketing with targeted consumer marketing, Andrew also grew the annual client base for Guide Dogs.

In 2015 he was named in Fundraising and Philanthropy Magazine’s list of ‘Movers and Shakers’. In 2016 he was named as a Pro Bono ‘Changemaker’ and was also awarded the Fundraising Institute of Australia’s (FIA) National Young Fundraiser of the Year. Currently a committee member of the SA Fundraising Institute of Australia and Board Member of radio station Fresh 92.7, Andrew has previously worked with charities such as The Cancer Council NSW, Multiple Sclerosis Society UK, RSPCA UK, Bernardo’s UK and the NSPCC UK.

bbcon speaker Bec Sandford

Bec Sandford
Senior Digital Project Manager
Blackbaud

MyMarathon Case Study: How to Launch a Virtual Peer-to-Peer Event – Steps to Success!

Learn how the National Heart Foundation of Australia partnered with Blackbaud – everydayhero to successfully launch their flagship virtual fitness event “MyMarathon”. See how the team at Heart Foundation used targeted acquisition, gamification and automated communications journeys to grow the campaign to generate more than $2 million of revenue over 3 years.

Bio:

Bec is an accomplished Project Manager, Technical & Digital Strategist with more than 10+ years of experience.
Her current role oversees the implementation and delivery of large scale P2P fundraising campaigns in the US, UK and Australia.

Also holding PMI-ACP global certification from the Project Management Institute (pmi.org), she has a successful track record of delivering innovative projects including CRM implementations, user experience, interface design, digital strategy and web development.

David Sexton bbcon speaker 2019

David Sexton
Chief Executive Officer
Variety – the Children’s Charity NSW/ACT

Confessions of a CEO

No matter what title may be on our business card, we’re all likely to lead in our organisations in some capacity. Whether it’s a team of people, a project, a specific part of a project or contributing to the culture, we have the responsibility to lead and to lead well. This is even more so in the context of a for-purpose organisation where the concept of stewardship versus ownership comes to the forefront.

In this session, David will share his leadership experience and what he believes are the most important attributes of a good leader in the rapidly changing landscape of the social sector.

Bio:

David Sexton is the CEO of Variety – the Children’s Charity NSW/ACT, an organisation founded in 1975 which supports kids who are sick, disadvantaged or living with disability through providing grants, services, programs, scholarships and experiences. Their aim is to improve a child’s quality of life, self-esteem and connectness to community while decreasing strain on families.

He has extensive senior management experience which spans across a variety of industries. With all leadership positions, he has a track record of implementing significant strategic business initiatives which have resulted in tangible and measurable results including increased revenue, reduced overheads, improved operational performance, enhanced customer experience or philanthropic outcomes.

He also have a passion for making a difference in the local, national and global community. He was on the Board of the Liz Ellis Foundation, is a strategic advisor to Fairbreak Global and co-founded the Youngcare Walk.

bbcon speaker 2019 - Ivan Shin

Ivan Shin
Senior Director of International Development
UNSW

International Fundraising on the Road and in Your Own Backyard

Institutions are increasingly focused on developing a strategy to cultivate relationships with current and prospective donors who live overseas. When it comes to these constituents, however, a one size fits all approach simply doesn’t work.

Join Joel Smith (University of Sydney) and Ivan Shin (UNSW Sydney) for a conversation on how their universities have taken different approaches to international fundraising, yet are both generating success.

You’ll hear how both institutions are engaging academic leadership, volunteers, and board members to deepen donor relationships as well as the issues that both institutions are still wrestling with.

Bio:

Ivan Shin is Senior Director of International Development at UNSW Sydney where he leads the university’s fundraising efforts outside of Australia and works closely with the Division of Philanthropy’s four international boards and councils. He is presently also responsible for leading the Division’s faculty and central fundraising team while a colleague is on maternity leave.

Prior to UNSW, Ivan was the senior fundraising strategist for Caltech’s Division of Chemistry and Chemical Engineering during its USD2B “”Break Through”” campaign and coordinated international outreach. Previously, Ivan led the development team at UC San Diego’s School of Global Policy and Strategy.

Ivan was a senior major gift officer during the University of Pennsylvania’s USD4.3B “Making History” campaign. He began in development at Duke University where he worked in annual giving for the Fuqua School of Business and managed the university’s undergraduate reunion giving program.

Prior to graduate school, he worked for five years at technology and professional services firms. He is a graduate of UC Berkeley and Duke University.

bbcon 2019 speaker Alice Smith

Alice Smith
Campaign Manager, Sports
National Breast Cancer Foundation

Panel Session: Major Community Events

Major community events are a great way to acquire supporters and increase revenue and, as such, are increasingly becoming a key component of many charities’ peer-to-peer fundraising strategy. But are you making the most of these opportunities?

We’ve brought together experts from three of the leading charities in the sector to share their insights and expertise on how to maximise fundraising within mass participation events.

The session will look at how to address challenges with acquisition and activation through to event planning, digital strategy, and advice on how to stand out from the crowd.

Bio:

Alice has more than 7 years’ experience in the NFP sector both in the UK and Australia. Alice started her career as an intern at one of the largest charities in the country, Cancer Research UK. From there she went on to work at a small start-up NFP with just 4 members of staff. Here, Alice gained a wealth of knowledge across the whole of fundraising: including community, corporate and challenge event fundraising. After 2 years in this varied role, Alice found her passion for challenge events and moved into her first sports fundraising role at JDRF UK.

Alice (took the plunge) and moved to Australia in 2016 and joined NBCF in 2017. Now with 4 years’ experience in the sports fundraising space Alice has developed strong instincts for what makes challenge fundraisers tick.

Alice will share her insights and ideas for running successful acquisition campaigns for events like City2Surf. She will give practical tips on reaching new audiences and share strategies on how best to incentivise and support challenge fundraisers to reach their fundraising goals.

Joel Smith bbcon speaker 2019

Joel Smith
Senior Director of Development, Health and Medicine
University of Sydney

International Fundraising on the Road and in Your Own Backyard

Institutions are increasingly focused on developing a strategy to cultivate relationships with current and prospective donors who live overseas. When it comes to these constituents, however, a one size fits all approach simply doesn’t work.

Join Joel Smith (University of Sydney) and Ivan Shin (UNSW Sydney) for a conversation on how their universities have taken different approaches to international fundraising, yet are both generating success.

You’ll hear how both institutions are engaging academic leadership, volunteers, and board members to deepen donor relationships as well as the issues that both institutions are still wrestling with.

Bio:

Joel Smith led Medicine and Health fundraising at Sydney during the INSPIRED campaign, Australia’s largest philanthropic campaign in the higher education sector. Joel has more than a decade’s worth of experience developing, leading and implementing strategies that generate significant philanthropic income to bring about transformational change.

His previous position was Fund Development Officer at the Rotary Foundation of Rotary International. He has extensive experience in major gift fundraising in both the nonprofit and higher education sectors. Joel holds a Masters of International Business degree from Macquarie University and a BA degree from Liverpool John Moores University.

Simon Watson

Simon Watson
Senior Consultant
Blackbaud

Blackbaud CRM Innovation and Roadmap Highlights

Join the Blackbaud Pacific CRM Services team in a session that shares some of our latest local innovations as well as some key highlights from the Global Blackbaud CRM Road Map.

Hear from the people who have been pivotal in these innovations and have an intimate knowledge of Australia’s CRM customers’ business need. In addition to extending our innovation with “best in class” data tools we are excited to share our first Drag and Drop editor for BBCRM as well as direct integration with popular Face to Face fundraising tool ‘EverGiving’. Finally, you can get rid of those spreadsheets.

We will close off the session with key highlights from the Global Road Map for BBCRM.

Bio:

Simon is a highly experienced business and technology consultant, accomplished at delivering successful outcomes for our customers. Simon brings over twelve years consulting experience combined with project and program management experience in the international development sector.
As a customer facing consultant, Simon has a passion for developing and implementing solutions to solve business issues and improve business outcomes for customers. Specialising in CRM, business process improvement and performance measurement, he has experience operating at all stages of the sales, implementation and support lifecycles.

Joining Blackbaud in 2015, Simon has worked across multiple CRM implementations, leading successful implementations at the University of Hong Kong, Queensland University of Technology and Australian Conservation Foundation.

Before commencing with Blackbaud, Simon was the Partnership Manger at Australian Business Volunteers (ABV), an international development agency operating in Asia and the Pacific. Simon led the development and design of new partnerships for ABV, which included national and international donor funded programs and the development of innovative corporate and shared value partnerships.

Simon has a Master of Business Administration (MBA), Master of International Studies, and a Bachelor of Business majoring in Management Information Systems. In 2014 Simon completed the Asialink Leaders Program through the University of Melbourne.

bbcon 2019 speaker Jennifer Webster

Jennifer Webster
Marketing and Social Media
Bobby Goldsmith Foundation

Panel Session: Collaborative Communities: How NFPs are Benefiting by Working Together

There is no underestimating the power of collaboration. How are purpose-driven organisations using a collaborative approach to improve their impact? How is the sector combining resources and developing collaborative partnerships to increase innovation ?

Why not come and indulge in conversation with some of the industry’s leading NFP leaders who will share their experiences around the hot topic of collaboration and delve into the opportunities it presents and how it’s driving much needed innovation across the sector.

Just imagine the impact, the benefits associated with economies of scale, the increased opportunities that are generated when NFPs comes together to share their know-how and build long lasting relationships.

Bio:

After spending 20+ years of fun and learning in the IT sector, Jen Webster had a mid-life crisis.
Why didn’t work feel meaningful anymore? How could she do something that felt good and contributed to society at the same time?
Jen left the IT industry and her beloved CSR role, and navigated a pathway into the nonprofit sector. That slightly haphazard journey eventually led her to working in a place she’d never heard of, advocating for a chronic illness she had limited knowledge of.
Jen works in a marketing capacity at Bobby Goldsmith Foundation, supporting people living with HIV to thrive. Inspired by the caseworkers at BGF, she undertook further study in Community Services and is considering when and how to unleash her social work skills on actual clients.
One thing became clear to Jen in her small sector – collaboration with other community organisations was necessary to achieve the common goal of eliminating HIV. A natural born helper, Jen is constantly finding ways to support others and not afraid of asking for help in return. She believes there are tangible benefits in working together and building a socially conscious community.
Jen’s personal passion project is showing the human face of homelessness. She shares a weekly story of people on the streets through LinkedIn.