Frequently Asked Questions


How do I register?
You can register online via credit card. If you wish to be invoiced, please download this registration form and send the signed form to events@blackbaud.com.au.

What are the registration fees and what is included?

Super Early Bird tickets are $495 + GST and will be available until 1 March 2019.

Early Bird tickets are $750 + GST and are sold between 2 March and 15 July 2019.

General tickets are $990 pp +GST and will be available until 11 October 2019.


The registration fee includes access to both days and all presentations. It includes morning tea, lunch and afternoon tea, as well as drinks and nibbles at the end of day 1.

I am not a Blackbaud customer. Can I still attend?
Absolutely! bbcon is open to all not for profit organisations, whether you are a Blackbaud customer or not.

What is your cancellation and refund policy?
All cancellations must be submitted to events@blackbaud.com.au.

Cancellations before June 1st 2019 will be eligible for a full refund.
Cancellations between June 1st & August 1st 2019 will be eligible for a 50% refund.
Cancellations after August 2nd 2019 will not be eligible for a refund.


Can I see the agenda?
The most current version of the agenda is available on the bbcon website here.
Please note, sessions may change closer to the conference, so make sure to check this website for the latest agenda updates.

Can I attend any session or do I need to stay in the same stream?
You can attend any session at any point in time! Choose the topics that best suit your needs and interests and design your own personalised conference experience.

Are meals provided?
Yes, morning tea, lunch and afternoon tea are provided on both days, as well as drinks and nibbles at the end of day one (Monday 14th October).

I have special food requirements. Will these be catered for?
If you let the conference team know of your requirements when registering, we will do our best to ensure that you are catered for. Please note that we are unable to cater for any requests on the actual days of the event, so informing us of these when you register is essential.

Is there internet access?
Complimentary wifi within the venue is available to all attendees

I would like to meet with a particular Blackbaud employee during the conference. Can you arrange this for me?
To prearrange a meeting with a Blackbaud employee please email lidia.lal@blackbaud.com.au. Or visit the registration desk on the day.

If I would like to be considered as a speaker in 2019, how do I apply?
Please email events@blackbaud.com.au with your contact details noting your interest. For more information click here.


ICC Sydney

Where is the venue?
bbcon 2019 will be held at the International Conference Centre in Sydney’s Darling Harbour.

Address: 14 Darling Drive, Sydney NSW 2000
Google Maps

Getting to the venue
Located in the heart of Darling Harbour, ICC Sydney is easily accessible by public transport, including light rail, ferry and train and is only a 10 minute walk from Central and Town Hall train stations. Click here for all the different access options to the venue.

Is there parking available at the venue?
ICC Sydney operates two 24 hour car parking stations with a total of 826 parking spaces including 11 disabled parking bays, 25 motorcycle parking spaces, 50 bicycle racks and 20 electric car charge spaces.

Car Park Height: 2.2m

14 Darling Drive, Sydney, NSW 2000
ICC Sydney Exhibition Centre Car Park (Car Park 1) – OPEN
ICC Sydney Theatre Car Park (Car Park 2) – only open on event days in ICC Sydney Theatre

Operating hours:

Monday to Sunday:  24 hours

Parking rates:

 0 – 1 hour  $18.00
 1 – 2 hours  $30.00
 2 – 3 hours  $38.00
 3 – 4 hours  $44.00
 4+ hours  $49.00
Lost ticket
Per entry per day
Night rate
Entry after 5pm and exit before 4.00am

Click here for more information on parking at the venue. Additionally, there are a number of secure car parks located in and around Darling Harbour, the closest located at Harbourside Car Park, 100 Murray Street, Pyrmont.

Is the venue wheelchair accessible?
ICC Sydney has multiple public access points with step-free access to every entertainment, exhibition and conference venue.

Is there a cloakroom available?
ICC Sydney provides complimentary cloakroom facilities for personal items, which are located beside the Customer Service Desk on the ground level of the convention centre.


I’m not from Sydney, where do I stay?
We understand travel budgets vary and recommend checking out discount rates on websites such as www.wotif.com.au, www.agoda.com.au, www.hotelscombined.com.au and www.lastminute.com.au.

Get 15% discount at the Novotel Sydney Darling Square 
Novotel Sydney Darling Square is located in vibrant Darling Harbour, Sydney, just 3 minutes’ walk to the ICC Sydney. Enjoy a 15% discount off Best Available Rate.

To Book: Call the hotel reservations team direct Monday – Friday between 9-5pm and quote code: BBCON2019.
Phone +61 8217 4000 or email reservation h3021@accor.com

T&C’s: Valid for stays from 13th – 16th October. Rates are fully flexible, credit card required to guarantee booking.

Cancellation Policy: 48 hours prior to arrival
Booking CODE: BBCON2019

What should I do with my luggage if I need to bring it with me to the event?
Please visit the registration desk, as an area will be set aside to store your bags. Please note that Blackbaud staff cannot guarantee the supervision of items left here.

Contact Us

How do I contact you for more details?
If you have more questions, feel free to drop us a line: events@blackbaud.com.au.

Connect with us on social media
Say hi and engage in the discussion via our social media channels #bbcon